Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Please keep the product in its original packaging, along with all documents related to the purchase and refund. You may need these documents for any future communication with the seller or payment service provider.

I haven't received my order. What should I do?

If you have not received your order within the estimated delivery time, please contact our customer support team with your order number. We will investigate the issue with our delivery partner and provide you with an update as soon as possible. Please ensure that the shipping address and contact information provided during checkout are correct.

What if the package is held by customs?

If your package is held by customs, additional verification, documentation, or customs duties may be required. Customers are responsible for complying with local customs regulations and paying any applicable customs fees, taxes, or import duties. Please contact your local customs office for further information.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If the dispute resolution process is taking longer than expected and you do not wish to wait, please contact our customer support team. We will review your case and do our best to provide an alternative solution or update you on the current status of your request.

When will I receive my order?

Delivery times depend on your location and product availability. Generally, orders are delivered within 1–3 business days inside Dhaka and 2–7 business days outside Dhaka. Once your order is shipped, you will receive an update regarding its delivery status.

Ordering & Payment

I haven't received my order. What should I do?

If you have not received your order within the estimated delivery time, please contact our customer support team with your order number. We will investigate the issue with our delivery partner and provide you with an update as soon as possible. Please ensure that the shipping address and contact information provided during checkout are accurate.

I received my order after getting a refund. What can I do?

If you receive your order after a refund has already been processed, please keep the product in its original packaging along with all documents related to the purchase and refund. Contact our customer support team for further instructions regarding the item or repayment process.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If the dispute resolution process is taking longer than expected and you do not wish to wait, please contact our customer support team. We will review your case and do our best to provide an alternative solution or update you on the current status of your request.

When will I receive my order?

Delivery times depend on your location and product availability. Generally, orders are delivered within 1–3 business days inside Dhaka and 2–7 business days outside Dhaka. Once your order has been shipped, you will receive an update regarding its delivery status.

What if the package is held by customs?

If your package is held by customs, additional verification, documentation, or customs duties may be required. Customers are responsible for complying with local customs regulations and paying any applicable customs fees, taxes, or import duties. Please contact your local customs office for further information.

After sales

What if the package is held by customs?

If your package is held by customs, additional verification, documentation, or customs duties may be required. Customers are responsible for complying with local customs regulations and paying any applicable customs fees, taxes, or import duties. Please contact your local customs office for further assistance.

When will I receive my order?

Delivery times vary depending on your location and product availability. Orders are typically delivered within 1–3 business days inside Dhaka and 2–7 business days outside Dhaka. Once your order is shipped, you will receive an update regarding its delivery status.

I haven't received my order. What should I do?

If you have not received your order within the estimated delivery timeframe, please contact our customer support team with your order number. We will investigate the issue with our delivery partner and provide you with an update as soon as possible.

I received my order after getting a refund. What can I do?

If you receive your order after a refund has already been processed, please keep the product in its original packaging along with all documents related to the purchase and refund. Contact our customer support team for further instructions regarding the item or repayment process.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

Refund

I received my order after getting a refund. What can I do?

If you receive your order after a refund has already been processed, please keep the product in its original packaging along with all documents related to the purchase and refund. You may need these documents for further communication with our customer support team regarding the item or repayment process.

I haven't received my order. What should I do?

If you have not received your order within the estimated delivery timeframe, please contact our customer support team with your order number. We will investigate the issue with our delivery partner and provide you with an update as soon as possible.

What if the package is held by customs?

If your package is held by customs, additional verification, documentation, or customs duties may be required. Customers are responsible for complying with local customs regulations and paying any applicable customs fees, taxes, or import duties. Please contact your local customs office for further assistance.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If the dispute resolution process is taking longer than expected and you do not wish to wait, please contact our customer support team. We will review your case and do our best to provide an alternative solution or update you on the current status of your request.

When will I receive my order?

Delivery times vary depending on your location and product availability. Orders are typically delivered within 1–3 business days inside Dhaka and 2–7 business days outside Dhaka. Once your order has been shipped, you will receive an update regarding its delivery status.